Policies

How to Book a Reservation

If you are interested in booking a tour and/or lesson please complete the Contact Form, call and/or email us to discuss the package that interests you. All fees are due at the time of booking and we accept all major credit cards. Explore Tour & More reserves the right to refuse and/or cancel registrations. Please see Refund Policy and Weather Policy for further information.

Event Cancelation by Explore Tour & More

Explore Tour & More reserves the right to cancel an event due to low enrollment, inclement weather or other circumstances which would make the event non-viable. If Explore Tour & More cancels an event (not related to inclement weather), registrants will be offered a full refund. Should circumstances arise that result in the postponement of an event (not related to inclement weather), registrants will have the option to either receive a full refund or transfer registration to the same event at the new, future date.

Registration Cancelation by Participant

Unless specifically stated on registration materials, all registrations are non-refundable and non-transferable. Refunds will not be available for registrants who choose not to attend an event and cancelations received after the event will not be eligible for a refund. If you would like to request a refund due to a special circumstance, all refund requests must be made by the intended attendee or credit card holder and must be made in writing. All requests will be considered on a case-by-case basis.

On-site Registration / Late Registration

Unless specifically stated on registration materials, on-site registrants are subject to an additional $10 administrative fee on top of the normal rate. In certain circumstances, on-site registrants may be turned away due to group capacity already being met or other safety-related issues.

Inclement Weather

In the case of inclement weather, Explore Tour & More reserves the right to cancel an event and we will do our best to reschedule that event as soon as possible. If an event is canceled, it will be posted on the Explore Tour & More website under Weather Policy. Explore Tour & More does not offer the option for a refund for weather-related cancelations, however, you may transfer registration to the same event at the new, future date or receive a voucher.